Frequently Asked Questions
How does the Digital Download work?
Note: this is not a print, but a digital image. No physical item will be sent.
Upon purchase you will be redirected to a link where you can download a high quality jpeg file ready to print up to A2 size.
You can print the image at your local print shop, at home or online. This saves you money on both printing and shipping. For best results, use a professional printing service.
What do I get with a printed infographic?
Professionally printed infographic in the size of your choosing. Printed on 160gsm coated paper with a bright white coating for brilliant high colour definition. Infographics are laminated to improve longevity. Prints will be shipped in a mailing tube. Frame is not included.
What if I want to use the infographics for commercial use?
If you interested in using any FX Medicine content for commercial use please contact us on
[email protected] for license agreements.
Examples of commercial use include reproducing and selling printed infographics for profit, allowing downloads of the digital file from your website, using them as promotional materials or "giveaways".
Are refunds available if I'm not happy with my purchase?
If you are unhappy with your purchase, please contact us on
[email protected]
Please note: there are no refunds on Digital Downloads.
How much is shipping?
Shipping is FREE worldwide.
When will I receive my print?
We use Australia Post, which has the widest network in Australia and we have found them to be very reliable and efficient with their tracking service.
Please allow 5-10 business days from dispatch date for deliveries within Australia.
*International shipping times will vary depending on where you are, therefor we cannot provide an estimate of delivery times.
**During Easter, Christmas and New Year holiday period, please be patient and allow for more time due to public holidays. Delays are especially prevalent during Christmas season due to high volume of deliveries at Australia Post.
***Please note: while we endeavour to do everything in our power to dispatch your item and ensure delivery of your item is as quick as possible, we have no control over Australia Post, nor can we predict when Australia Post may be experiencing unforeseen delays.
